Refund and Return Policies

Effective Date: July 5, 2023

Thank you for purchasing a Tucker Tag! We want you to be completely satisfied with your purchase. This document outlines our refund and return policies for products purchased through our e-commerce website (“Website”). Please read these policies carefully before making a purchase.

1. Refund Policy

1.1 Non-Refundable Items
Due to the personalized nature of our products, we do not offer returns and refunds on our smart pet tags. We test each tag before we ship it to you to ensure that it scans easily and takes you to the correct pet profile. Non-refundable items include: – Gift cards or vouchers – Downloadable or digital products – Personalized or customized products – Products specified as non-returnable or final sale

1.2 Profile Issues
If you receive your tag and scanning it does not take you to the correct pet profile, please email us at support@tuckertag.com and we will fix it for you!

1.3 Personalization Issues
If the spelling on your tag is incorrect, please emails us at support@tuckertag.com and we will check your order. If it was our mistake, we will send you a replacement tag at no charge. If the tag was misspelled when you provided it during the purchase process, you will be responsible for purchasing a replacement tag. Please make sure you proofread your request before you complete the checkout process.

2. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team at support@tuckertag.com within seven days of receiving the product. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a refund.

3. Contact Us
If you have any questions or need further assistance regarding our refund and return policies, please contact our customer service team at support@tuckertag.com. We are here to help! By making a purchase on our Website, you acknowledge that you have read, understood, and agree to be bound by our refund and return policies outlined in this document.

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